Refund Policy
Effective Date: January 15, 2025
Overview
At Digital Satna, we’re committed to delivering high-quality digital marketing and web development services. Our goal is to ensure client satisfaction through clear communication, reliable delivery, and professional support. However, we understand that sometimes expectations may differ, so we’ve established the following refund and return policy.
Refund Eligibility
We offer refunds only under specific conditions. Refund requests must be made within 30 days of the initial payment.
You may be eligible for a partial or full refund if:
-
The project has not yet started (no planning, design, or development work initiated).
-
We fail to deliver services as agreed upon in writing (such as website, Google Ads, Meta Ads, or Shopify development).
-
There are significant deviations from the final deliverables defined in the proposal or scope of work.
No refunds will be issued if:
-
Work has already started or been partially completed.
-
Services have been delivered as per the agreed scope.
-
The delay or dissatisfaction is due to incomplete information or cooperation from the client’s end.
Non-Refundable Services
The following services and costs are non-refundable:
-
Domain name purchases and renewals
-
Server and hosting charges (our policy requires 1-year advance payment)
-
Meta Ads and Google Ads campaign budgets
-
One-time consultancy and audit charges
-
Custom development or design work already started
-
Downloadable digital products or licensed software
-
Retainer-based services after the first month of engagement
Late or Missing Refunds
If you haven’t received a refund yet:
-
Check your bank or payment app again.
-
Contact your credit card provider—it may take some time before the refund is officially posted.
-
Contact your bank—processing time may vary.
If you’ve done all of the above and still haven’t received your refund, please email us at:
📧 Email: contact@digitalsatna.in
Shipping & Physical Returns
As we do not sell physical goods, shipping or return of products is not applicable to our services. Any exceptions will be discussed in writing during special campaigns or projects.
Dispute Resolution
We encourage all clients to reach out to us in case of dissatisfaction. We will make all reasonable efforts to resolve issues fairly and promptly.
Contact Information
For any queries related to refunds or services, you can reach us at:
📧 Email: contact@digitalsatna.in
📍 Office Address: Digital Satna, Satna, Madhya Pradesh, India
📞 Phone: +91-9685582770 (Anil Vishwakarma)